Appointments

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Appointments System

We are now carrying out all consultations by telephone. Please do not attend the practice unless the GP has invited you to do so.

Appointments can be requested using the internet (patient access) or by telephone (lines open at 08:15). All requests are initially for telephone appointments and you will be asked to give your telephone number and brief details of your illness (if you are happy to do so) to the receptionist. A Doctor will call you back, usually within the hour. You will then be able to discuss your problem directly with the doctor. The doctor will then be able to book you into the appropriate clinic or organise tests, if necessary, before seeing you to avoid further delays with your care.

We try to offer a mutually convenient appointment with the doctor or nurse of your choice. As this is not always possible, we hope you will accept the best alternative.

There are occasions when a doctor may be delayed by an emergency. We will try to keep you informed of any delay to your face to face appointment and would appreciate your patience when this happens.

Extended Access

We are pleased to be able to offer our patients access to routine appointments at evenings and weekends.

The new service is part of an extended access service which has been commissioned by NHS South Lincolnshire Clinical Commissioning Group.

Appointments are for pre-bookable, non-urgent appointments and are available between 6.30pm and 8pm Monday to Friday, and on Saturdays and Sundays. Appointments will also be available on Bank Holidays and across the Easter, Christmas and New Year periods.

The service sees practices across the area working closely together to provide convenient high quality care and may mean you can take advantage of an appointment with a health professional from another local practice.

To arrange an appointment or for more information on when and where appointments are available please speak to your practice as usual.

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Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). 

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

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