The best way to contact us is using our online consultation system - SystmConnect.

Please Click HERE to start

For less urgent or future appointments you can use SystmOnline which is HERE

Doctor & Advanced Nurse Practitioner (ANP) Consultations

Please use the  link above to contact us.

If you cannot use the online system the please telephone. Depending on our availabilities, we will offer an initial telephone appointment with a GP or an ANP who then determines if you need to be seen in a Face-to-Face appointment.

Please do not attend the practice for an appointment with our GPs or ANPs unless they have invited you to do so. 

Practice Nurse Appointments

 Our practice nurses are separate from our Advanced Nurse Practitioners (ANPs). They provide a variety of services which can be found here.

Please contact us by telephone (lines open 8:00) to book an appointment with our practice nurses. These appointments will be Face-to-Face unless you ask for it be over the telephone, which you can organise with us when you call to book it. 

 Enhanced Access

We a and are able to offer evening  appointments outside of normal GP practice hours (8am - 6.30pm). These will  be at Sutterton or by telephone and are held 6.30pm -8.00pm alternate Tuesday and Wednesday

These appointments are open to all patients who are registered with a practice in our area. They are NOT emergency appointments and are usually made available between 6.30pm and 8.00pm. Please contact our reception team on 01205 460254 to book an appointment.

Attending Your Face-to-Face Appointment

When you attend the practice for your Face-to-Face appointment, please arrive at least 5 minutes before your scheduled appointment time and use our self check in screen first or speak to our reception team. This will sign you in, letting the clinician know you are here. When the clincian is available, they will call your name. 

 Making the Most of Your Appointment

One main issue per appointment

Our clinician appointments are booked for a set amount of time so that we can provide safe and effective care to all our patients.

To make sure you receive enough time to discuss your concern, please come prepared to discuss one main health issue during each routine appointment.

If you have more than one concern, please let us know when booking your appointment. You may need:

• A longer appointment, if clinically appropriate and available; or
• A separate appointment for your additional concern(s).

If you raise additional issues during your appointment, your clinician may ask you to make another appointment so that they can be assessed properly.

This is not about refusing to help you. It is about making sure that each problem receives the appropriate time and attention and that we do not run over appointment times for other patients.

Please help us to help you

When booking your appointment, tell our reception team if you have several concerns. They will advise you on the most appropriate appointment.

Thank you for helping us keep appointments fair, safe and on time for everyone.

On The Day Appointments

For more urgent issues, we do have some "on the day" telephone appointment slots with our doctors & ANPs. Please call the practice after 8:15 each morning for these appointments. These appointments go very fast so we ask you call as early as you can. Alternatively, if these appointments have been taken, we may ask for details of your issue so our doctors can review them and decide what is best to do.

Please bear in mind we are not an emergency service and if your issue is an emergency please contact 999. 

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. Please contact us by telephone or email to cancel and/or rearrange your appointment.

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from our patient list.

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Do you have a query following a hospital visit?

Do you want to know the result of a test done at the hospital?

Do you have a query about timing of a hospital appointment?

Do you have a question about medication started in outpatients? 

We have received many concerns and queries like these from our patients. Unfortunately, we are unlikely to be able to help with these questions. The Lincolnshire LMC advises the best way to get an answer for these questions is to contact the hospital directly:

Contact the consultant's secretary

The number and email should be available on the hospital website, or on hospital correspondence.

Call outpatient appointments

ULHT: 01522 573200 / NLAG: via online portal only

Call the Patient Advice and Liaison Service (PALS)

Boston: 01205 446243