What do you think of our appointment service?
We are looking for people to provide feedback and help improve our appointment service. If you are willing to provide us feedback, please complete this questionnaire from the South Lincolnshire Rural Primary Care Network. The questionnaire will be up for a week or two. Thank you.
Our Appointment System
All our doctors' and ANP consultations are telephone appointments unless they have invited you in for a Face-to-Face.
Doctor & Advanced Nurse Practitioner (ANP) Consultations
Please contact us by telephone (lines open 8:15) to book a consultation with our doctors or ANPs. Depending on our availabilities, we will offer an initial telephone appointment with a GP or an ANP who then determines if you need to be seen in a Face-to-Face appointment. Please do not attend the practice for an appointment with our GPs or ANPs unless they have invited you to do so.
Practice Nurse Appointments
Our practice nurses are separate from our Advanced Nurse Practitioners (ANPs). They provide a variety of services which can be found here.
Please contact us by telephone (lines open 8:15) to book an appointment with our practice nurses. These appointments will be Face-to-Face unless you ask for it be over the telephone, which you can organise with us when you call to book it.
Attending Your Face-to-Face Appointment
When you attend the practice for your Face-to-Face appointment, please arrive at least 10 minutes before your scheduled appointment time and speak to our reception team first. They will do your temperature and sign you in, letting the clinician know you are here. When the clincian is available, they will call your name.
More Urgent Issues
On The Day Appointments
For more urgent issues, we do have some "on the day" telephone appointment slots with our doctors & ANPs. Please call the practice after 8:15 each morning for these appointments. These appointments go very fast so we ask you call as early as you can. Alternatively, if these appointments have been taken, we may ask for details of your issue so our doctors can review them and decide what is best to do.
Please bear in mind we are not an emergency service and if your issue is an emergency please contact 999.
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. Please contact us by telephone or email to cancel and/or rearrange your appointment.
If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from our patient list.
Just A Quick Question?
Do you just want to ask our doctors a quick question? You can telephone us or email us details of the issue for our doctors to review and our reception team will contact you back with the doctor's answer. We aim to provide an answer within the next working.
Not able to ring? At work? You can contact us for health advice or other requests through eConsult. Our reception team check these every day and send them to our doctors to look at.
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Need Help Outside Surgery Hours?
Do you have a query following a hospital visit?
Do you want to know the result of a test done at the hospital?
Do you have a query about timing of a hospital appointment?
Do you have a question about medication started in outpatients?
We have received many concerns and queries like these from our patients. Unfortunately, we are unlikely to be able to help with these questions. The Lincolnshire LMC advises the best way to get an answer for these questions is to contact the hospital directly:
Contact the consultant's secretary
The number and email should be available on the hospital website, or on hospital correspondence.
Call outpatient appointments
ULHT: 01522 573200 / NLAG: via online portal only
Call the Patient Advice and Liaison Service (PALS)
Boston: 01205 446243