Our dispensary is open all day for the collection of prescriptions/medication. Although, between 13:00 – 14:00 you are unable to collect Controlled Drugs (CD's). If you have any queries regarding your medication, please don't hestitate to contact our dispensing team.

During the Pandemic the dispensary is closed between 13:00 and 14:00 daily for the collection of prescriptions/medication.

Dispensary Opening Times During Flu & Clinics

With our ongoing Flu & Covid clinics every Tuesday and Wednesday 4pm to 8pm, our surgery is open a bit later than normal for those days. However, the dispensary will still only be open until 6.30pm. Please do not ask for medications after 6.30pm as our dispensary staff will not be available to provide them to you. 

Repeat Prescriptions

Ordering Your Repeat Prescriptions

There are several ways you can request your repeat medication:

Tear-Off Slip

You can indicate the items you require on the tear-off slip of your prescription. This slip can then be posted to us, slotted into our locked mailbox by the practice entrance or directly handed in at the practice reception. 

Order Online

Alternatively, you can order your repeat prescription online through your online services such as Patient Access, which is linked at the top of the page. Don't have Patient Access? You can register with them today.

Phone-In/Answer Machine

You can also phone a member of staff or leave your order on our answer machine. When phoning, please ensure you provide your name, date of birth as well as clearly stating which medications you would like.

Collecting Your Repeat Prescriptions

How you collect your medication will depend on whether you get your medication dispensed by us or if you get them from another pharmacy.

Please note that if you live within a mile of a pharmacy, we are unable to dispense to you. 

Dispensing Patients

Please allow at least 3 working days for prescriptions to be processed and ready to collect. Prescriptions may take slightly longer to be ready during busy periods, such as after bank holidays, or if they are speciality items. If you are unsure whether your prescription is ready yet, please contact us first before arriving and we can confirm this for you.

Non-Dispensing Patients

You or your nominated pharmacy will need to organise collection of the prescription forms from us so they can dispense the medication. Unfortunately, we do not use Electronic Prescription Service (EPS). Please contact us to confirm what options are available to you.

Charges & Exemptions

NHS Prescription Charges

Most adults in England have to pay prescription charges. Some items are always free, including contraceptives. Currently, prescription charges are:

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about fees on the NHS website.



Prescription Charge Exemptions

You may be eligible to get financial help with your prescription charges - check here to see. You can get free NHS prescriptions if, at the time the prescription is dispensed, you:

  • are 60 or over
  • are under 16
  • are 16 to 18 and in full-time education
  • have a valid maternity exemption certificate
  • have a valid medical exemption certificate

You're also entitled to free prescriptions if you or your partner (including civil partner) receive, or you're under the age of 20 and the dependant of someone receiving:

  • Income Support
  • income-based Jobseeker's Allowance
  • income-related Employment and Support Allowance
  • Pension Credit Guarantee Credit
  • Universal Credit and meet the criteria

For a full list of exemption criteria and further information please visit the NHS website

Hospital Queries

Do you have a query following a hospital visit?

Do you want to know the result of a test done at the hospital?

Do you have a query about timing of a hospital appointment?

Do you have a question about medication started in outpatients?


We have received many concerns and queries like these from our patients. Unfortunately, we are unlikely to be able to help with these questions. The Lincolnshire LMC advises the best way to get an answer for these questions is to contact the hospital directly:


Contact the consultant's secretary

The number and email should be available on the hospital website, or on hospital correspondence.

Call outpatient appointments

ULHT: 01522 573200 / NLAG: via online portal only

Call the Patient Advice and Liaison Service (PALS)

Boston: 01205 446243